Privacy Policy

1. Introduction

vertex inene ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information gathered through our website and services.

By using our website or engaging our consulting services, you agree to the practices described in this policy. If you have questions, please contact us at [email protected].

Our office is located at 27 Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia.

2. Information We Collect

We collect information in the following ways:

Information You Provide:

When you submit a contact form, request information, or engage our services, you may provide your name, email address, phone number, company name, and details about your business needs. This information is collected with your consent.

Automatically Collected Information:

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, device information, pages visited, and referring URLs. This data helps us understand how visitors use our site.

Cookies and Tracking:

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To respond to your inquiries, provide consulting services, and communicate with you about your projects.

Business Operations: To manage our client relationships, process payments, and maintain records as required for our business.

Website Improvement: To analyze how visitors use our website and improve its functionality and content.

Communications: To send you relevant updates about our services, with your consent where required.

Legal Compliance: To comply with applicable laws and regulations in Malaysia.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: Where you have given clear consent for us to process your personal data for specific purposes.

Contractual Necessity: Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.

Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights.

Legal Obligations: Where processing is necessary to comply with Malaysian law.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our website and deliver services, such as hosting providers and analytics services. These providers are bound by confidentiality obligations.

Professional Advisors: Lawyers, accountants, and other advisors in connection with the services we provide.

Legal Requirements: When required by law, court order, or governmental authority in Malaysia.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Contact form submissions: Up to 2 years from last contact, unless you become a client.

Client records: 7 years after the conclusion of our engagement, as required for business and tax purposes.

Website analytics data: 26 months from collection.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure socket layer (SSL) encryption for data transmission.

Access controls limiting who can view personal information.

Regular security assessments of our systems.

Staff training on data protection practices.

8. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights:

Right of Access: You may request access to your personal data held by us.

Right of Correction: You may request correction of inaccurate or incomplete personal data.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

Right to Prevent Processing: In certain circumstances, you may request that we stop processing your personal data.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.